Your privacy matters to us. This policy explains what information we collect, why we collect it, and the choices you have.
Information We Collect
| Category | Examples | Why we need it |
|---|---|---|
| Order details | Name, email, billing country | To deliver your license and receipt |
| Payment data | Processed by our payment providers | To complete your purchase securely — we never store card numbers |
| Support history | Messages, chat transcripts | To resolve your questions faster |
| Usage data | Pages visited, device type | To improve the store experience |
| Phone number | Mobile number you give us at checkout, on the contact form or in chat | To reach you about your order, a requested call-back, or by text message where you have opted in |
How We Use Your Information
- Delivering license keys and order confirmations by email
- Providing installation, activation, and refund support
- Preventing fraud and securing your account
- Improving our website, catalog, and service quality
We never sell your personal and SMS consent information. Data is shared only with the service providers required to complete your order (payment processing, email delivery) — nothing more. Mobile phone numbers and SMS opt-in consent are never sold, rented or shared with third parties or affiliates for marketing purposes. See Do Not Sell My Info.
SMS / Text Messaging Policy
If you provide your mobile number and opt in (by ticking the SMS consent box on our forms, asking for a call-back or text in chat, or texting us first), MAVENTECH may send you text messages about your order and support requests. Consent to receive texts is not a condition of purchase.
| What we may text you | Order confirmations, license-key delivery notices, activation and installation help, call-back scheduling, and replies to your support requests. Promotional texts are sent only if you separately opt in to them. |
| Message frequency | Varies — typically 1–5 messages per order or support conversation. |
| Cost | Message and data rates may apply according to your mobile plan. Carriers are not liable for delayed or undelivered messages. |
| Opt out | Reply STOP to any message to cancel at any time; you will receive a one-time confirmation and no further texts. Reply HELP for help, or contact services@maventechsoftware.com / (888) 823-3590. |
| No sharing of SMS consent | Your mobile number and SMS opt-in consent are never sold, rented or shared with third parties or affiliates for marketing or promotional purposes. They are shared only with the messaging provider that transmits the texts you requested, and only for that purpose. |
Your Rights
| Right | What it means |
|---|---|
| Access | Request a copy of the data we hold about you |
| Correction | Ask us to fix inaccurate information |
| Deletion | Ask us to erase your data, subject to legal retention rules |
| Opt-out | Unsubscribe from marketing emails at any time; reply STOP to end text messages |
To exercise any right, email services@maventechsoftware.com — we respond within 30 days.
Data Security & Retention
All traffic is protected with SSL encryption and payments are handled by PCI-compliant providers. Order records are retained only as long as required for accounting and warranty purposes.
Questions about this policy?
If you have any questions about this policy, please contact us.
