Your satisfaction is our top priority. Every order is backed by a straightforward 30-day money-back guarantee — no questions asked.
If you change your mind, order the wrong edition, or the product simply doesn’t work for you, contact us within 30 days of purchase and we’ll refund you in full. This applies to both defective and non-defective products.
What’s Covered
Our 30-day money-back guarantee covers every product we sell, for any reason. Because we deliver 100% digitally by email, there is nothing to package or mail back — just tell us you’d like a refund and we’ll process it.
| Situation | Refund |
|---|---|
| Changed your mind (buyer’s remorse) | Full refund within 30 days |
| Ordered the wrong edition or product | Full refund or free exchange |
| Key doesn’t activate / product defective | Full refund |
| Order not received within 24 hours | Full refund |
| Not satisfied for any other reason | Full refund within 30 days |
How to Request a Refund
Because every product is delivered digitally by email, you never need to ship anything back to us. Just follow these three steps:
- Open the Return & Refund Request page.
- Enter the email address you used at checkout and click Find Orders.
- Click Request Refund next to the order you would like refunded.
Prefer to contact us directly? Email services@maventechsoftware.com or call 1 (805) 294-1524 with your order number — we’ll take care of it right away.
Processing Times
| Request review | Within 24 hours |
| Approval & processing | 1–2 business days |
| Funds returned to your account | 3–10 business days, depending on your bank |
How & Where Your Refund Is Issued
- Refunds are always issued to the original payment method (credit card, PayPal, Apple Pay, Google Pay, or the card you used at checkout).
- We never ask for your card number, PIN, or bank details by email, phone, or chat — the refund is processed automatically by our payment provider.
- If your original card has been closed, contact us and we’ll arrange the refund to a valid alternative payment method.
Frequently Asked Refund Questions
Do I have to return the software or key before I get my refund?
No. Because the product is digital, there is nothing to ship or return. Simply submit the online refund request — we’ll disable the key on our side and issue your refund.
What if I already installed / activated the product?
Your 30-day money-back guarantee still applies. Submit the request the same way and let our team know — we’ll deactivate the license from our records and refund your payment.
Is there a restocking fee?
No restocking fee. Ever. You get 100% of what you paid back.
What about subscription plans (Protection Hub)?
The same 30-day money-back guarantee applies. Cancel any time in the first 30 days for a full refund of the amount charged.
Questions about this policy?
If you have any questions about this policy, please contact us.
