This Return Policy explains what you can return, how to initiate a return, and what happens on our side after we receive your request. It works hand-in-hand with our Refund Policy, which explains the money side (how much is refunded, when it lands, to which payment method).
To “return” a product simply means telling us you want to cancel it — we’ll deactivate the license key on our records and issue a refund to the original payment method.
What Can Be Returned
| Product type | Return window | Notes |
|---|---|---|
| Microsoft Office & Windows license keys | 30 days | Return by cancellation — no shipment required |
| Antivirus & VPN subscriptions | 30 days | Return by cancellation — remaining term will be voided |
| Protection Hub subscription plans | 30 days | Full return of the plan — recurring billing paused |
| Products where the key was already activated | 30 days | Return still allowed — we’ll deactivate on our side |
How to Initiate a Return
- Visit our Returns page.
- Enter the email address you used at checkout and click Find Orders.
- Locate the order and click Request Return. A short form will collect the reason (optional but appreciated).
- You’ll receive an email confirmation within a few minutes. Our team then processes the return (details below).
What Happens on Our Side
- Verification (within 24 hours). We match the request to your order and confirm the license key belongs to you.
- Deactivation. The license key is deactivated in our vendor records so it cannot be re-used. You do not need to uninstall the software from your device — it will simply revert to an unactivated state at the vendor’s next check.
- Handoff to Refund Processing. Once the return is verified & the key deactivated, we hand off to the refund pipeline — see our Refund Policy for how the money is returned (original payment method, 3–10 business days depending on your bank).
Timelines
| Return request received | Instant email confirmation |
| Team review & verification | Within 24 hours |
| Key deactivation | Within 24 hours of verification |
| Refund issued (see Refund Policy) | 1–2 business days after verification |
Frequently Asked Return Questions
Do I have to physically return anything?
No. Every product on this store is a digital license key delivered by email — there is nothing to package, print or ship. The whole return happens online.
Do I need to uninstall the software?
No. We’ll deactivate the key on the vendor side. At the vendor’s next check the installation will revert to an unactivated state, and you can install a fresh key at any time.
Can I return part of an order (some keys but not all)?
Yes — on the Returns page select only the line items you wish to return. The remaining keys stay active.
What if I bought the wrong edition?
Contact us instead of filing a return — we’ll swap the key for the correct edition at no cost within the 30-day window.
Is there a re-stocking fee or return shipping fee?
No fees. Ever. Digital products have zero return cost.
Questions about this policy?
Our support team is happy to walk you through any return — before or after you file it.
