We stand behind every license we sell. If something isn't right, here's exactly how returns and refunds work.
30-Day Money-Back Guarantee. If your license cannot be activated and our support team cannot resolve it, you get your money back.
Refund Eligibility
| Scenario | Eligible? | What to do |
|---|---|---|
| Key fails to activate and support can't fix it | Yes | Submit a request — full refund |
| Bought the wrong edition (key unused) | Yes | We'll exchange or refund |
| Order not delivered within 24 hours | Yes | Contact support or request refund |
| Key already activated successfully | No | Activated keys can't be resold — contact support for help instead |
| More than 30 days since purchase | Case-by-case | Contact support — we'll do our best |
How to Request a Refund
- Go to the Return & Refund Request page
- Enter the email address used for your order and click Find Orders
- Click Request Refund next to the order
- Our team reviews the request and responds within 24 hours
Processing Times
| Step | Timeline |
|---|---|
| Request review | Within 24 hours |
| Approval & processing | 1–2 business days |
| Funds back on your card/PayPal | 3–10 business days (depends on your bank) |
Please note: refunds are issued to the original payment method only. We never ask for your card number by email or phone.
Questions about this policy?
If you have any questions about this policy, please contact us.